How it is scored
Eight categories are measured and they contribute to an overall customer satisfaction (CSI) percentage. The eight categories are: mechanical problems, interior problems, exterior problems, vehicle performance, vehicle interior, vehicle exterior, dealer service, and ownership costs.
The overall score is weighted in favour of quality and reliability, followed by vehicle appeal, dealer service and then ownership costs.
Podem começar a guerra! :P
Eight categories are measured and they contribute to an overall customer satisfaction (CSI) percentage. The eight categories are: mechanical problems, interior problems, exterior problems, vehicle performance, vehicle interior, vehicle exterior, dealer service, and ownership costs.
The overall score is weighted in favour of quality and reliability, followed by vehicle appeal, dealer service and then ownership costs.
Podem começar a guerra! :P
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